Privacy Policy

ProDesigning Creative LLC ("ProDesigning," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ProDesigning.com, use our secure client portal at https://my.prodesigning.com, or engage our services.

By using our services or website, you consent to the data practices described in this Privacy Policy.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, business name, and mailing address
• Project Information: Project details, requirements, preferences, and related business information
• Payment Information: Billing address and payment details (processed securely through Stripe)
• Communication Records: Emails, messages, and other communications between you and ProDesigning
• Newsletter Subscriptions: Email addresses provided for our newsletter and marketing communications

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click data, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Analytics Data: Website performance metrics and user behavior data through Google Analytics
• Cookies and Tracking Technologies: Information stored through cookies and similar technologies

2.3 SMS and Messaging Data

When you consent to receive SMS/text message communications from ProDesigning Creative LLC, we collect and store:

• Phone Numbers: Mobile phone numbers provided for text message notifications
• Consent Records: Timestamped records of your opt-in consent, including the method of consent (web form, verbal, written), date and time, and the specific campaign or use case you consented to
• Message Logs: Records of messages sent and received, including timestamps and delivery status
• Opt-Out Records: Records of opt-out requests and confirmations
• Communication Preferences: Your messaging frequency preferences and notification settings

Important: We do not sell, rent, share, or disclose your phone number, messaging consent data, or the content of text messages to any third parties for their marketing or promotional purposes. Phone numbers collected for SMS communications are used solely for the purposes described at the time of consent.

3.1 Primary Business Purposes

We use your information to:

• Provide and deliver our design, development, and hosting services
• Process payments and manage billing
• Communicate with you about your projects and services
• Provide customer support and respond to inquiries
• Maintain and improve our services

3.2 Marketing and Communications

With your consent, we use your information to:

• Send newsletters and marketing communications
• Provide updates about our services and industry news
• Send SMS notifications about your projects (with explicit consent)

3.3 Analytics and Improvement

We use aggregated and anonymized data to:

• Analyze website usage and improve user experience
• Understand client needs and preferences
• Develop new services and features
• Monitor and improve website performance

3.4 Legal and Security Purposes

We may use your information to:

• Comply with legal obligations and respond to legal requests
• Protect our rights and interests
• Prevent fraud and ensure security
• Enforce our Terms of Service

4.1 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Stripe: For secure payment processing (subject to Stripe's Privacy Policy)
• Twilio: For SMS/text message communications and voice services (subject to Twilio's Privacy Policy). Twilio processes messages on our behalf and does not use your data for their own marketing purposes.
• Google Analytics: For website analytics (subject to Google's Privacy Policy)
• Hosting Providers: For secure data storage and website hosting

SMS Data Sharing Disclosure: Your phone number and messaging data are shared with Twilio solely for the purpose of delivering text messages you have consented to receive. We do not share, sell, or provide your phone number or SMS opt-in data to any third party for marketing or promotional purposes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted with the highest level SSL/TLS encryption
• Secure Hosting: Data stored in PCI-compliant secure data centers in the USA
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Updates: Ongoing security monitoring and updates

5.2 Data Breach Notification

In the event of a data breach that may compromise your personal information:

• We will investigate and assess the breach immediately
• Affected clients will be contacted directly within 72 hours
• We will provide clear information about the breach and remediation steps
• Appropriate authorities will be notified as required by law

6.1 Client Data

• Project Files: Retained for 1 calendar year after project completion
• Billing Records: Retained for 7 years for tax and legal compliance
• Communication Records: Retained for 3 years after last contact

6.2 Marketing Data

• Newsletter Subscriptions: Retained until you unsubscribe
• Website Analytics: Aggregate data retained indefinitely, personal identifiers removed after 26 months

6.3 Inactive Accounts

Data from inactive accounts (no activity for 3+ years) will be securely deleted unless required for legal or business purposes.

7.1 General Rights

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing of your personal information

7.2 Marketing Communications

You can opt out of marketing communications by:

• Clicking "unsubscribe" in any marketing email
• Contacting us directly
• Updating your preferences in your client portal

7.3 SMS/Text Message Communications

You can manage your SMS communications as follows:

• Opt-Out: Reply STOP to any text message from us at any time. You will receive a one-time confirmation message and no further messages will be sent.
• Help: Reply HELP to any text message to receive information about the messaging program, including contact details and opt-out instructions.
• Contact Us: Email contact@prodesigning.com or call (407) 759-7420 to request removal from SMS communications.

After opting out, you will not receive any additional text messages unless you re-consent. Opting out of SMS does not affect other forms of communication (email, phone calls, etc.).

Message Frequency: Message frequency varies based on your account activity and the services you use. Standard message and data rates from your mobile carrier may apply.

8.1 Legal Basis for Processing

For EU residents, we process your personal data based on:

• Contract Performance: To fulfill our service agreements
• Legitimate Interests: To operate our business and improve services
• Consent: For marketing communications and SMS notifications
• Legal Obligations: To comply with applicable laws

8.2 Additional GDPR Rights

EU residents have additional rights including:

• Right to data portability
• Right to restrict processing
• Right to object to automated decision-making
• Right to lodge a complaint with supervisory authorities

8.3 Data Transfers

When we transfer personal data outside the EU, we ensure adequate protection through appropriate safeguards.

9.1 California Privacy Rights

California residents have the right to:

• Know what personal information we collect and how it's used
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

9.2 Categories of Information Collected

• Identifiers: Name, email, phone number, IP address
• Commercial Information: Purchase history, service preferences
• Internet Activity: Website usage, browsing behavior
• Professional Information: Business details, project requirements

10.1 Age Restrictions

Our services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 13 years of age.

10.2 Parental Rights

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11.1 Cross-Border Transfers

We may transfer your personal information to countries outside your residence country, including the United States, for processing and storage.

11.2 Safeguards

We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Other legally recognized transfer mechanisms

12.1 Use of Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertising
• Ensure website security

12.2 Cookie Management

You can manage cookies through your browser settings. However, disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14.1 Program Description

ProDesigning Creative LLC offers SMS/text messaging to provide clients and prospective clients with project updates, appointment reminders, support notifications, and service-related communications. By opting in, you consent to receive recurring automated text messages from ProDesigning Creative LLC at the phone number you provided.

14.2 Consent and Opt-In

You may consent to receive SMS messages through the following methods:

• Checking the SMS opt-in checkbox on our website contact form at prodesigning.com
• Providing verbal consent during a phone call or consultation
• Providing written consent through our client portal or signed agreement

Consent to receive SMS messages is not a condition of purchasing any goods or services from ProDesigning Creative LLC. You are not required to opt in to SMS to use our services.

14.3 Message Types and Frequency

Messages you may receive include:

• Project status updates and milestone notifications
• Appointment and meeting reminders
• Support ticket updates and responses
• Invoice and billing notifications
• Service alerts and urgent account notifications

Message frequency varies based on your account activity. You may receive up to 10 messages per month depending on your service plan and project activity.

14.4 Costs and Carrier Information

Message and data rates may apply. ProDesigning Creative LLC does not charge for SMS messages, but your mobile carrier's standard messaging rates will apply. Check with your carrier for details about your texting plan. Carriers are not liable for delayed or undelivered messages.

SMS messaging is available to users of major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. International messaging is not supported at this time.

14.5 Opt-Out Instructions

You may opt out of SMS communications at any time using any of the following methods:

• Reply STOP to any message from us
• Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to opt out
• Email us at contact@prodesigning.com with the subject "SMS Opt-Out"
• Call us at (407) 759-7420

After sending STOP, you will receive a one-time confirmation message. No additional messages will be sent unless you re-subscribe.

14.6 Help and Support

For help with our messaging program:

• Reply HELP to any message for program information
• Email contact@prodesigning.com
• Call (407) 759-7420 during business hours (10:30 AM - 8:30 PM ET, Monday-Friday)

14.7 Data Protection for SMS

No Sharing of SMS Data: We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. Phone numbers and opt-in consent data are stored securely and used exclusively to deliver the messages you have consented to receive.

All SMS data is transmitted through Twilio's secure, encrypted infrastructure. Consent records are retained for as long as you remain opted in, plus an additional 5 years after opt-out for compliance purposes.

15.1 Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.

15.2 Notification of Changes

• Material changes will be posted on our website
• Registered clients will be notified via email
• Continued use of our services constitutes acceptance of changes

16.1 Privacy Questions

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

ProDesigning Creative LLC
Orlando, Florida

Website: https://prodesigning.com
Email: contact@prodesigning.com
Phone: (407) 759-7420

16.2 Response Time

We will respond to privacy requests within 30 days (or as required by applicable law).

For EU-related privacy matters, you may contact our Data Protection Officer at: contact@prodesigning.com